Returns & Refunds

These terms are issued by Show Television Ltd and Southern Cross Promotions Ltd (““The Company””) and are effective from 1 July 2013. They cover the use of our website www.showtv.co.nz and www.showtvshop.com and all associated ‘product specific’ websites. They also cover any goods sold on behalf of the company by www.showmeshop.co.nz and www.showmeshop.com.au, and they apply to purchases made from “The Company” at any physical marketplace and/or purchases made over the phone.

Please read these terms carefully – should you wish to refer to them again they can be found on our websites or are available in writing at any time before purchase upon request.

We strongly suggest returning your item by registered post, as we cannot take any liability for your product, unless we have received it by secure post.

Return of Goods
NEW ZEALAND: The Consumer Guarantees Act and the Fair Trading Act provide the basis for our returns policy unless otherwise stated. Any return courier or postage charges are at your own expense. Before any return of goods for any reason, contact must be made with a customer service representative via either phone or email in order to receive instructions for the return of the goods. Contact information is freely available on all sales materials and invoices, or contact can be made by calling our customer service department on 0800 629 627 or emailing info@showtv.co.nz

AUSTRALIA: The Australian Consumer Law provides the basis for our returns policy unless otherwise stated. Any return courier or postage charges are at your own expense. Before any return of goods for any reason, contact must be made with a customer service representative via either phone or email in order to receive instructions for the return of the goods. Contact information is freely available on all sales materials and invoices, or contact can be made by calling our customer service department on 1800 441 442 or emailing info@showtvshop.com

Refunds
Unless the product has been purchased with a money back guarantee, or the product has a failure of substantial character, ‘The Company’ does not provide refunds. Where provided, refunds are limited to the purchase price paid for the goods. No refunds will be given for “Trial Period” charges, postage, delivery costs, insurance or any other costs or expenses incurred by the consumer while using or returning the goods. Where a money back guarantee has been provided, a Return Authorisation Number (RAN) must be obtained before returning the product to ‘The Company’ at the address provided, within the timeframe specified and accompanied by proof of purchase. Any returned goods (other than for Warranty claims) must in re-saleable condition otherwise ‘The Company’ reserves the right to apply a restocking fee of up to 20% of the original purchase price, to be debited before remittance of any refunded monies.

Faulty or Defective Goods
Goods that fail within a specified warranty period should be returned to ‘The Company’ within that warranty period and accompanied by proof of purchase and a return address. Before any return of goods contact must be made with a customer service representative via either phone or email in order to receive instructions for the return of the goods. Goods that are found to be defective will be either replaced or repaired at the discretion of “The Company”.

Where a product fails outside the specified warranty period “The Company” accepts no obligation other than that expressed by law, to repair or replace the goods. However in some circumstances repairs/replacements can be arranged for a fee. Enquiries regarding this service should be made to info@showtv.co.nz for NZ customers or info@showtvshop.com for AUS customers.

Where “The Company” agrees that a product has a failure of a substantial character, the consumer can choose either a refund or to have the product replaced.

Our liability to the extent allowed by law will be limited in all instances other than refunds previously referred to, to one of the following, at our discretion:

  • The replacement of the goods or the supply of equivalent goods;
  • The repair of the goods; the payment of the cost of having the goods repaired.
  • Replacement goods will be: of the same or similar product subject to availability of stock may or may not exclude packaging/instructions/accessories guaranteed for the balance of the original warranty period

Nothing in these Terms & Conditions affects your rights under applicable law.

Limitation of Liability
“The Company” accepts no liability for personal injury, property damage, costs or expenses directly or indirectly incurred by the consumer while using any of the products sold by “The Company”’.
Where the Consumer Guarantees Act 1993, the Fair Trading Act 1986, Australian Consumer Laws and other statutes imply warranties or conditions or impose obligations upon “The Company” which cannot by law (or which can only to a limited extent by law) be excluded or modified, then liability shall, where it is allowed, be excluded or if not able to be excluded only apply to the minimum extent required by the relevant statute.